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Telus wines (if not dines) Fairview to push fibre optic

June 21, 2016
I'm not sure what the leopard signifies, perhaps spotty coverage.

A letter from Telus. Not sure what the leopard signifies, perhaps spotty coverage.

This morning (June 21) I found a five day-old letter in my mailbox, I mean, in a Container blue bin. It was from Telus, one of Vancouver’s biggest telecom providers. It began:

“Dear Residents,

Telus Fibre Optic services are finally here! Our building’s designated Telus Representatives will be helping all current Telus customers switch over to the Telus Fibre Optic Network.”

Telus is currently engaged in a five-year effort to upgrade the speed and capacity of its network supplying TV, telephone and Internet services to Vancouver. This is being done by stringing up hundreds of kilometres of fibre optic cable throughout the city’s back alleys.

The contractors hired by the company finished up in the Fairview neighbourhood weeks ago. Now it’s time to convince customers to switch over from the older, copper wire-based, service.

I’m all but positive this is a form letter produced by Telus, It starts off as though written by building management but by the third paragraph it’s pure advertising, referring to “our fibre network”, the “fastest”, the “most reliable”, the “best” and so on.

Also, it’s not on the stationary of the company that manages this large apartment complex. And it’s not signed by the building manager.

I’m truly sorry that I missed the four hour wine and cheese event that the letter advertises Telus as planning to hold in the lobby of the building on June 16.

One has to say that the company knows it’s customers. A $20 Cabernet Merlot never disappoints in Fairview.

Fibre optic may leave some Fairview renters whining

It’s comforting to know (as this letter tells us) that this building  and by extension, all buildings in Vancouver have their own designated Telus representatives.

When you think about it, such personalized attention could only be provided by a gigantic, near-monopoly such as Telus. What other sort of company could afford to have thousands of customer service representatives sitting around in cubicles all day doing nothing but sudoku puzzles and the like, while waiting for their particular building to call with some telecommunications-related concern?

It’s a truly heartwarming picture isn’t it? Except that in the case of fibre optic, perhaps only the newer buildings in Fairview will get this personal attention.

My understanding, from what information I’ve been able to gather, is that the buildings themselves have to provide the internal suite-to-suite wiring for the fibre optic. One has to wonder how many of the 70-year-old three storey walk-ups that make up the majority of rental housing in Fairview will be–or can be–made fibre-ready.

I know of two buildings for certain that cannot be rewired. In one case, I’m told that drilling isn’t allowed through the 60-year-old building’s ceramic tile facade.

Sadly, the tenants in these and likely other old Fairview apartment buildings will neither be getting Telus’ new fibre optic nor its free wine. Click the image to enlarge it.

From → Fairview, Internet

  1. Mich Patt permalink

    That’s no leopard, it’s a cheetah. I’ll leave you to draw your own conclusion as to what *that* means.

  2. Robby permalink

    What building was this?

    • I’m rarely inclined to print specific addresses. It’s an especially large apartment building, of a 2000s vintage I think, in the 1200 block, just a block or so off West Broadway Avenue.

      • Robby permalink

        Lol I feel like I need to get my detective hat on 🙂 thanks!

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